Frequently Asked Questions
I believe that ordering a custom homecoming mum or garter online should be effortless and straightforward. These FAQs are provided to make ordering a custom mum or garter an easy and positive experience for you.
You will be asked to indicate that you have read and agree to these terms at the end of the online order form.
When to Order
Custom homecoming mums are created in homecoming date order. It is better to order earlier, rather than later.
Order at least 7 days before your homecoming date to avoid the $25 late order charge.
Shipped orders should be placed at least 14 days before your homecoming.
Special requests for items that I do not normally stock must be made fourteen days before the date that you need it. This is to allow time to locate and order your item.
Payment is due at the time you place your online order. Pay securely with your debit or credit card via PayPal or Square. I also am able to accept Venmo payments.
Cash payment is available, in person, at my studio in Lago Vista by appointment. Your order will be placed in the queue once it is paid for.
Personal checks and money orders of any type are not accepted.
Installment plans are available, click here to see how that works.
Pick Up and Shipping
Pickup is at my studio in Lago Vista, TX. The address is noted on your confirmation email.
Delivery is not available.
Mums will be available for pickup from 4 pm to 9 pm on Wednesday and Thursday before your homecoming.
If you need your mum or garter on a different day, please let me know prior to ordering, so that I can make arrangements. The late order charge will apply if your desired pickup day falls within 7 days of ordering.
Shipping is via FedEx Ground / Home.
Central Texas Spirit Wear and Nina Bryson are not responsible for missing or damaged packages. Contact FedEx to make claims for lost or damaged items.
Changes and Cancellations
Cancellations are accepted on a case-by-case basis. Refunds are minus a $25 administration fee. NO cancellations or refunds will be given within 7 days of your homecoming date.
Simple changes, such as names, are free as long as they are within 24 hours of your pickup date.
Contact me if major changes (size, color) are needed to see if the change can be accommodated within the time frame.
Major changes such as color or size may be made on a case by case basis. Differences in price will need to be settled for the change to take effect and your order to be placed back in the queue.
Major changes such as color or size within the 7-day time frame will incur the $25 late order charge, plus any differences in price. ie changing from a single to a double. Those fees are due to be paid immediately to keep the order in the queue.
Central Texas Spirit Wear respects your privacy and we are committed to protecting it.
Information that you volunteer
This site collects the following information that you provide to us
* Name and email address. When you Subscribe to our email list, you voluntarily provide us your name and email address. We collect this information via MailChimp. We will process this information to send an email newsletter to you 8-10 times per year.
* Name, email address, mailing address, phone number. When you make a purchase, you voluntarily provide us with your name, email address, mailing address, and phone number. I collect this information via Ecwid.
* Name, email address. When you use the contact form, you voluntarily provide me with your name and email address. I collect this information via Wix.
Information that is automatically collected
This site collects the following information automatically:
*Network location, IP address, time of visit, pages visited, referring site, type of web browser, type of operating system. As you open this website, we may automatically collect this information via Google Analytics. We will process this information to provide better services for you.
How we protect your information
We do our best to protect your sensitive personal information. We protect it by partnering with Square Payments, Paypal and Venmo to process and store credit card information, using secure transfer protocols.
Why we collect it, how we share it, and how long we keep it
We collect this information to better serve you with products and services you will love. We collect this information to ship your purchases to you and to communicate with you to fill your custom order.
The information that is collected is only shared with others when you share it voluntarily, with our trusted partners when necessary to serve you.
We will keep your data for no longer than is necessary to fill and ship your order.
We may update this policy from time to time by updating the version on this page. You should check this page occasionally to identify any updates. The last update to this policy was May 22, 2021.
This website is owned and operated by Central Texas Spirit Wear
Our mailing address is: 20903 Dodge Trl., Lago Vista, TX 78645
Our data protection officer's name and contact information is: Christy Bryson